Resident rights are at the core of regulatory compliance, which is why on Day 8 of the 12 Days of Compliance, we’re providing some important reminders for success. January is the perfect time to review your grievance process, evaluate documentation, and ensure staff understand their responsibilities.
Focus on:
- Reviewing grievance logs for trends
- Ensuring timely follow‑up and resolution
- Training staff on resident rights and reporting expectations
- Verifying that documentation is complete, consistent, and survey‑ready
Surveyors expect facilities to demonstrate not only compliance, but also responsiveness and transparency. Don’t have any grievances? In today’s environment, that may be worth looking into further. Do your residents know what a grievance is and how to file one? Are your grievance postings up to date? These are good to check no matter what your circumstances – because if you don’t, a surveyor will.
New Year Compliance Check:
Are your grievance responses timely and well‑documented – including evidence of the grievant’s response to the outcome?
Need help strengthening your grievance process or resident rights systems? Our team is here to support you. Call 631.692.4422 or visit cmscompliancegroup.com for more information.
