Most nursing homes spend their energy preparing for the annual recertification survey — but complaint surveys are quietly doing damage in the meantime. Join CMS Compliance Group President Linda Elizaitis, RN, BS, RAC-CT and Director of Operations Brandie Elizaitis, MS, LNHA, CDP, QCP at the NYSHFA-NYSCAL Nurse Leadership Conference in Saratoga Springs on September 18th for “The Hidden Elephant in Your Nursing Home – Complaint Surveys.”
Complaint survey deficiencies stay on your record for three years. They affect your 5-Star Rating, your enforcement exposure, and what families see when they research your facility online. And when complaint investigations overlap, the compliance risk compounds in ways that catch many facilities off guard.
The Hidden Elephant in Your Nursing Home – Complaint Surveys
This session will help you understand exactly how complaint citations translate into penalty points, what “complaint readiness” actually looks like in practice, and what you can do right now to reduce your vulnerability — before the next complaint lands.
Session: September 18, 2026 | 9:00 AM | Saratoga Springs, NY
Early Bird Registration is open! Early Bird Registration ends August 13, 2026. Hotel room block ends on August 26, 2026. CMSCG Clients, please contact us prior to registration if you’re planning to attend this event and aren’t a NYSHFA-NYSCAL member.
